FAQ

First, with over 6 years of export experience, we have provided more than 80,000 solutions to over 100,000 clients from more than 60 countries. We are proud to be a leader in the industry. Second, we are committed to innovation, with a dedicated in-house R&D center staffed by over 20 experienced researchers. We invest $600,000 annually in the continuous development of cutting-edge thermal infrared cameras. Furthermore, our advanced production facilities enable us to produce up to 10,000 cameras per month. Finally, we are proud to offer comprehensive, one-stop solutions for all your project needs. From concept design to project completion, our team handles every step, ensuring a seamless experience for our valued clients

Yes, Meecoe complies with industry standards and certifications for its products. We adhere to relevant international standards and regulations to ensure the quality and reliability of the sensing solutions. Our products undergo rigorous tests and evaluation processes to meet or exceed industry standards. We have passed: International factory inspections: TUV, SGS; Quality certifications: ISO9001:2015, ISO14001:2015 and ISO45001:2018; Product related certifications: TUV issued CE, RoHS, ATEX, FCC, TUV, IECEX Besides, we have obtained over 20 patents. Holykell is one of the China manufacturers that has the most certificates in measurement industry. Refer to our CERTIFICATES page for more details.

Yes, Meecoe offers product warranties and guarantees. The specific warranty terms and durations may vary depending on the product type and model. Generally, the warranty for infrared thermal camera，GMSL camera is 12-24 months. Refer to WARRANTY for more details.

Yes, Meecoe provides technical support and assistance during the installation and operation of its products. We understand that customers may require guidance or assistance at various stages of the product lifecycle. And our technical support team is available to answer customer inquiries, provide instructions & troubleshooting assistance, and address any technical issues that may arise. Customers can reach out us through emails, phones, or online chat. For after-sales issues, we will response within 1 hour and offer you satisfactory solutions. 

Yes, Meecoe products can be customized to specific needs, including logos, languages, etc.

1.Go to Setting > Wi-Fi Settings menu, switch on the hotspot, and then connect your phone to the device’s hotspot.